Pay rent, submit a work order, get support, or fix a common issue yourself in a couple of minutes — all from one place.
Pay online, submit and track maintenance requests, message our team, and keep your documents in one place.
Reach us any time — day or night — for urgent issues. Residents press ext. 1.
Call 1-833-325-2533Every repair starts with a work order in your portal — it creates a ticket so nothing slips.
Submit a work order →Rent is due the 1st, late after 5 PM on the 10th. Pay by EFT in your portal — our preferred method.
Open portal →Most common issues are fixable in a couple of minutes. There's a QR code in your unit that brings you right here. If a guide doesn't solve it, it ends with a work-order button.
Breakers, GFCI outlets, and overload checks — step by step.
Start guide →Thermostat, filter, and furnace checks before you call.
Start guide →Filters, coils, and the settings that trip people up.
Start guide →Water heater basics, pilot lights, and reset buttons.
Start guide →Clogs, running toilets, and what to shut off first.
Start guide →Stove, fridge, dishwasher, washer and dryer quick checks.
Start guide →Chirping, testing, and when it’s an emergency.
Start guide →Send it to us through your portal and we'll get it scheduled.
Submit a work order →Rent, maintenance, guests, utilities, move-out — answered from your actual lease.
View FAQs →Credit, income, fees, and what makes a strong application — for you or a friend.
View requirements →Active leak or flooding, sewage, gas smell, smoke or fire, no heat in freezing weather, a door that won't secure. Call 1-833-325-2533 ext. 1 right away — and if it's fire or gas, call 911 first.
Email us from the address on file or hand it to us in person — text and phone notices don't count. Deposits return within 60 days to your forwarding address.
Our office is at 1703 Jefferson Street in Bluefield, and the phone is answered around the clock.