Questions? We've got answers

All applications are submitted online through our Buildium portal. Each adult (18+) who will live in the home applies separately. Once we have complete applications from everyone, we move quickly. Browse available rentals →

A minimum credit score of 580 (we consider the whole picture, not just the number), verifiable income of at least 3× the monthly rent, positive rental history and references, and valid government-issued ID for every adult applicant. See How to qualify for the full details.

The application fee is $50 per adult applicant, which covers a soft credit pull, background check, and eviction history check.

A one-time, non-refundable administrative fee that starts at $99 and varies by home. It covers lease processing, home preparation, maintenance setup, and move-in support. The exact amount is noted on each listing.

At this time we're unable to accept Housing Choice Vouchers (Section 8) or HUD-based assistance on our properties. If you need housing assistance, our resources page lists organizations across WV, VA, and TN that may be able to help.

To reserve a home you'll pay the administrative fee, security deposit, pet fees (if applicable), and any required waivers. The lease is signed the same day as the reservation, and your first month's rent is due on or before move-in.

Rent is due on the 1st of every month. It's considered late on the 2nd, with a grace period until 5:00 PM on the 10th. After that, a late fee applies.

The residential late fee is $75, applied after 5:00 PM on the 10th. To be direct: late fees are enforced and not waived, so pay on time or reach out early if something's wrong.

The easiest way is electronic funds transfer through your Resident Center portal — our preferred method. You can also mail or drop off checks and money orders at 1703 Jefferson St, Bluefield, WV 24701. Open your portal →

If your lease converts to month-to-month or is a short-term lease (under 9 months), a $100 short-term premium is added to the rental rate.

Yes — proudly. Up to 2 pets per home, combined weight under 40 lbs at standard rates (oversized pets case-by-case with doubled fees). Some breed restrictions apply for safety.

A $299 non-refundable pet fee per pet and $35/month pet rent per pet (both doubled for pets over 40 lbs). Renters insurance is required to have a pet, and all pets must be approved before move-in.

Service animals are always welcome and never subject to pet fees or restrictions. Emotional support animals are considered as a reasonable accommodation with documentation from a licensed provider who is actually treating you. Full details on the pet policy page.

All work orders go through your Buildium Resident Center portal — it creates a ticket so nothing falls through the cracks. Work isn't completed without a work-order ticket, so please submit one rather than calling it in. Submit a work order →

In most cases, no. We don't charge for normal maintenance — routine wear and tear, equipment failures not caused by misuse, and concerns reported in good faith are on us. You may be charged only with clear evidence of negligence, misuse, or damage (flushing prohibited items, overloading circuits, pet damage), or for unnecessary emergency calls.

Call us 24/7 at 1-833-325-2533, ext. 1, and also submit a work order through your portal. For common issues, try our troubleshooting guides first — many problems are fixable in a couple of minutes.

Light bulbs, smoke detector batteries, air filters, and toilet flappers/handles are normal tenant responsibilities. You may not make alterations or improvements without written permission. Plumbing, electrical, HVAC, and other mechanical work must be done by licensed professionals.

Guests and non-leaseholders are welcome for a maximum of 48 hours and must be registered with us within 24 hours of arrival. Anyone staying longer goes through our qualification process — this protects you and keeps everyone on the lease properly accounted for.

Residents handle all utilities for the full lease term: electricity, water, sewer, gas, trash, cable, and internet, set up in your name. Satellite dishes are not permitted on any RFPC property.

Yes — renters insurance is required to lease with us. Buy it through the resident portal marketplace for instant verification, or bring your own policy and provide proof of coverage.

No — subletting or assigning your lease without our written consent isn't permitted, and unauthorized subletting is a material breach of the lease.

At least 30 days' advance written notice. Notice must be in writing — by email from the address on file, or delivered in person. Oral and text-message notices are not accepted.

Deposits are returned within 60 days of move-out, after any damages are deducted. Provide a forwarding address, return all keys, and clean the home thoroughly before vacating.

Early termination for any reason carries a $2,500 lease buyout fee, paid within your 30-day notice period, in lieu of the entire remaining lease. Moving out without proper notice (a "skip") adds a $1,000 skip fee plus collection costs.

Sometimes — you may request a short-term per-diem stay with at least 48 hours' notice, paid in advance. It isn't a retraction of your notice; it just gives you a little flexibility on timing.

We do — homes and commercial properties across the region, some listed directly by us and some with trusted brokers. See current listings →

On select properties, yes. Our featured home at 476 Brandon Drive offers a 1.5% commission on one-time showings for cooperating agents. Reach out and we'll coordinate.